FAQ

Can I also pick up the products I have ordered directly from you?

Yes, you can. However, you have to order online in advance and let us know when you want to pick up your order at check-out. We need at least 2 hours' notice to process your order. Please be sure to note our telephone and pick-up desk opening hours!

How can I pay on the spot when I pick up my order?

You can pay at the pick-up counter in cash (CHF), by card, TWINT or CembraPay invoice.

Do you have a physical store?

Nope, unfortunately not! That's why you can only pick up products from us that you have previously ordered online. We are happy to advise you on site, but unfortunately we cannot place orders with you or have coffee with you. Not yet! – Thank you for your understanding.

A product is out of stock. Can I still order it?

No, we only sell what is in stock. Activate the availability notification for the desired product and we will notify you by email when the product is back in stock. If it is not available, we are already trying to get it back as quickly as possible. Please be patient if it takes a little longer.

Why can't I select purchase on account?

It may be that there is something wrong with your address details or your credit rating. Please contact CembraPay directly or contact our customer service.
Otherwise, you can also use the payment methods PayPal, credit card, TWINT or prepayment.

How can I arrange for a credit check by CembraPay so that I can pay by invoice?

Download this form and contact CembraPay directly with it.

Can I also receive the CembraPay invoice by post?

Yes, you have the option to activate the sending of an invoice by post directly at the checkout when selecting the payment method. If you wish to change this at a later date, please contact CembraPay or our customer service. Please note: If you choose to receive your invoice by post, a fee of CHF 4.25 will be charged!

Where do I transfer my money for “purchase on account”?

CembraPay AG is our partner for the “purchase on account” payment method you have selected. You will receive the corresponding invoice by email. Please pay this directly to CembraPay. If you have any questions about the payment, please contact CembraPay Support on +41 44 551 46 70.

I'm having problems paying my invoice.

Contact CembraPay directly. Alternatively, our customer service team will be happy to help.

What are your bank details for advance payment orders?

Advance payment account Switzerland (CHF)

Bank: UBS AG, 8501 Frauenfeld
IBAN: CH16 0023 9239 1051 0101 Y
BIC/SWIFT: UBSWCHZH80A
Payment reference: quote invoice number

Attention: Do not transfer invoices from CembraPay to our account! 
Please use the bank details on your CembraPay invoice.

What shipping methods do you offer and how quickly will I receive them?

We deliver with the Swiss Post AG and with the notime AG. You can find more information here: Payment & Shipping

Can products also be sent by letter?

Yes, as long as they fit in a letter. The shop calculates this online and displays the corresponding shipping costs in the shopping cart.

Why can't I select SameDay delivery or why can't I see it at checkout?

SameDay parcels can only be delivered in a limited area. If the delivery method is not displayed, you are outside this area.

Can I also have my order delivered on Saturdays?

Yes, if you have ordered by Friday 6:00 p.m. with the delivery method letter, Saturday delivery or by express delivery (by 9:00 a.m.) and pay by PayPal, credit card, TWINT or on account.

How can I influence the delivery of my package?

As soon as your package is shipped, you will receive a shipping confirmation from us. This contains the tracking link. You can use this to track and control your shipment at any time. 
Swiss Post Tracking: https://service.post.ch/ekp-web/ui/list

Can I return the products I ordered?

Yes, you can! Our return policy is valid for 90 days.
To do so, use the return form or contact customer service: 
Phone: +41 52 730 05 30 *
WhatsApp: +41 79 844 45 76
E-mail: info@mofakult.ch

* Please note our availability

I have registered but I cannot log in.

After registering, you will receive an e-mail to activate your account. Check your e-mail inbox and, if necessary, your spam folder. Click on the activation link in the confirmation e-mail. Your account is now activated and can be used without restriction.

When are you open? When can you be reached?

We don't have a physical store with fixed opening hours. You have to register with us at least 2 hours before your pickup. To do so, call us, write us a WhatsApp message, send us an email or note it in the order comment:

Phone: +41 52 730 05 30 *
WhatsApp: +41 79 844 45 76
E-mail: info@mofakult.ch

* Note availability